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Customer Support FAQ

MultiCard

How many cash withdrawals can I make per day/month and what is the maximum amount I can withdraw using my MultiCard? (Account Holder)

It is possible to make 4 cash withdrawals per day without exceeding the amount of USD 500.00 and 12 withdrawals per month without surpassing the amount USD 1,500.00.

How many times a day/month can I reload my MultiCard and what is the maximum amount? (Account Holder)

The MultiCard can be reloaded up to 3 times per day and a maximum of 20 times per month. You can reload the MultiCard to a maximum amount of USD 2,000.00. You are NOT allowed to exceed the maximum credit balance of USD 2,000.00. The total of your reload amount may not exceed USD 6,000.00 per month.

Will the bank charge me a monthly fee for my MultiCard statement? (Account Holder)

Your monthly MultiCard statement can be delivered to your email address free of charge. If you prefer to receive the statement at your mailing address, the bank will charge you a monthly statement fee.

How can I check my balance? (Account Holder)

You can check your balance by logging in to BdC Online.  Please select the new menu option ‘Credit Card accounts’ for your overview. 

It is also possible to check your balance at any of our ATM’s.  Just choose ‘balance inquiry’ and select ‘credit’.

What will happen with the amount on my MultiCard when it expires? (Account Holder)

You have up to 3 months after the expiration date to claim the funds on the MultiCard.  After this period the funds on the MultiCard can no longer be claimed.

How many cash withdrawals can I make per day/month and what is the maximum amount I can withdraw using my MultiCard? (Non Account Holder)

It is possible to make 4 cash withdrawals per day without exceeding the amount of USD 250.00 and 12 withdrawals per month without surpassing the amount USD 750.00.

How many times a day/month can I reload my MultiCard and what is the maximum amount? (Non Account Holder)

The MultiCard can be reloaded up to 3 times per day and a maximum of 20 times per month. You can reload the MultiCard to a maximum amount of USD 1,000.00. You are NOT allowed to exceed the maximum credit balance of USD 1,000.00. The total of your reload amount may not exceed USD 3,000.00 per month.

Will the bank charge me a monthly fee for my MultiCard statement? (Non Account Holder)

Your monthly MultiCard statement can be delivered to your e-mail address free of charge.  If you prefer to receive the statement at your mailing address, the bank will charge you a monthly statement fee.

How can I check my balance? (Non Account Holder)

You can check your balance at any Banco di Caribe ATM. Just choose ‘balance inquiry’ and select ‘credit’.

What if I desire to cancel my MultiCard before the expiration date? (Non Account Holder)

You must complete the cancellation form and return it together with the MultiCard.  The bank will charge you a cancellation fee and refund the remaining credit balance. 

Customer SupportFAQ