Documents and Administration FAQ

Requesting a statement is easy. Call us at (5999) 432 3200, contact us or visit one of our branches. You can also download an e-statement from BdC online or request your E-statement here.

We are able to retrieve statements up to 10 years old. You can pick up your statement within two business days, or have it picked up by someone else carrying a valid ID, a letter of authorization signed by you, and a copy of your valid ID.

The fee for a copy of your statements up to one year is for free. The fee for a copy of your statements between one to five years is ANG 10.60 per month. The fee for a copy of statements older than 5 years will cost ANG 15.90 per month including OB.

  1. For your Online Statements in BdC Online (Mobile) Banking click here to complete the online application form. As soon as you have access to BdC Online, you can download the Mobile Banking app too.
     
  2. For your Online Statements through our E-statement service, please send an e-mail to e-statement@bancodicaribe.com with the following details:
    • Copy of your ID,
    • Your account number
    • Your e-mail address
       
  3. You can also make an appointment to visit the nearest Banco di Caribe branch to apply in person.

We only offer monthly and quarterly statements. If you have access to Online Statements, you are able to view your statements at any time and free of charge. In BdC Online, you can even view your statement activities for up to 10 years.

Effective October 1, 2020, we will no longer offer corporate customers daily and weekly statements. For this service, our corporate customers need to apply for BdC Online Banking.

At the beginning of each year, your interest letter(s) will be sent to you for free.

If you need a copy, you can request one at an additional charge by calling us at (5999) 432 3200, e-mail us at info@bancodicaribe.com or by visiting one of our branches. You can pick it up at the branch of your choice after two business days.

Users of BdC Online can download the interest letter for free as soon as they receive the notification that it is available.

If you need a balance letter, you can request it by calling us at (5999) 432 3200, e-mail us at info@bancodicaribe.com or by visiting one of our branches. You can pick up your balance letter on the first Wednesday following your request.